Yes, we sure do! We deliver right across Australia, with free shipping on all orders to major areas in Queensland, New South Wales and Victoria.Some regional and remote areas will have an additional shipping cost, which you’ll see clearly at checkout before you pay. We always find the most affordable courier option and keep this cost as low as possible, so you’re never paying more than you need to.Ordering multiple coolers or bubblers? Get in touch and we’ll put together a custom delivery quote to get you the best possible price.Not sure if your area qualifies for free shipping? Just reach out at admin@thewatercoolerguys.com.au and we’ll do our very best to look after you. See our Shipping & Delivery Policy for full details.

It depends on the model. Our bottled water coolers are genuinely plug-and-play — no plumbing required. For our plumbed-in units, we recommend using a plumber to connect it to your mains water supply. It's a straightforward job — most plumbers have it done in about 30 minutes — and it means your cooler's connected safely and correctly from day one.

Tell us where you’ll use it, how many people need it, and whether you want plumbed-in or bottled. We’ll help you narrow it down fast and keep it simple.

Most of our water coolers come with a 3-year manufacturer’s warranty from Waterworks, giving you peace of mind for years to come. Our Whole House Filtration systems are covered by a generous 5-year warranty, while drinking bubblers and water fountains come with a 12-month warranty.Warranty periods can vary between models, so please check your individual product page carefully to confirm the warranty that applies to the exact model you’ve purchased.Got a question about your warranty or need to make a claim? Just contact us at admin@thewatercoolerguys.com.au and we’ll be happy to help. Your warranty is in addition to your rights under the Australian Consumer Law. See our Returns & Warranty Policy for full details.

Every six months is the sweet spot for keeping your water tasting its best. Replacement filters ship anywhere in Australia, and we'll always tell you honestly if it's time for a new one rather than trying to upsell you.

Yes, we want you to love your purchase! If you’ve changed your mind, we’re happy to accept returns or exchanges within 10 days of delivery, as long as the item is unopened, unused and in its original packaging. A restocking fee of up to 20% may apply to change-of-mind returns.Please note that we’re unable to accept change-of-mind returns on any item that has been used, installed or connected to water. As our products are used for drinking water, hygiene standards mean used items can’t be resold, so they won’t be eligible for a refund or exchange.If you’d like to return or exchange an item, please contact us as soon as possible at admin@thewatercoolerguys.com.au and we’ll walk you through the next steps.If your item arrives damaged or develops a fault, you’re covered under the Australian Consumer Law, and no restocking fee applies. See our Returns & Warranty Policy for full details.