Frequently Asked Questions.
Do you install water coolers and filtration systems in my area?
Currently The Water Cooler Guys provides the installation of water coolers and filtration systems in Toowoomba, Warwick, Dalby, Pittsworth, Gatton, Highfields and everywhere in between. If you are not in these areas, please give us a call as we will try to help out if we can.
Do you offer water filtration systems without sparkling water?
Yes! We offer many different water filtration system options including counter top units, below bench systems and freestanding models. Most systems have the option to choose from hot, cold, sparkling and ambient water and all offer very high levels of filtration. Just call us and we will try to find you the perfect system for your needs.
How often do I need to refill my C02 canister?
Our 2.6 kg CO2 bottle produces approx. 433 litres of sparkling water (that’s approx. 1500 standard glasses). As an example, our family of 6 changes our C02 bottle every 5-6 months. Your 1st 2.6 kg CO2 bottle is included in your lease.
What do I do when my sparkling water loses its ‘fizz’?
You will know when your C02 is nearly empty as the sparkling water will lose its fizz and the gauge on the regulator will show that it’s empty (similar to a fuel gauge). Simply give us a call and we will arrange for our licensed plumber and gas fitter to come to you and replace the bottle and calibrate the regulator for you - we even give your system a free, complimentary service check-up while we’re there. The price for the 2.6kg canister of C02 and plumber and gas fitter service call is $159 or $109 when completed with a scheduled service.
How long are your leases?
Our cost-effective tax-deductible leases are available for both homes and businesses. They are for 36 months but we do have a cancellation clause available if required.
What happens at the end of the lease period?
That’s entirely up to you - you can continue leasing the system and have it upgraded when necessary or have the system removed if you no longer require it.
How do I know when my system’s filter needs changing?
We schedule regular servicing for you so that you don’t need to worry about it. Our plumber will then contact you to come and change your filter and service your machine according to the system’s manual & corresponding filter schedule.
If my system breaks, is that included in my lease?
Yes! The joy of an operational lease is that you will never have to pay to have it repaired, or replaced, if necessary.
If I move can I move the system with me?
Yes, no problem, just call us and we’ll get it sorted for you.
Can I install a system if I rent?
As long as you OK it with the owner, it's fine. We have installed many systems in rental homes.
What is an operational equipment lease?
An operating lease is used when a product has a shelf-life & needs regular maintenance. An operating lease is not a hire-to-buy agreement. An operational lease agreement means that The Water Cooler Guys will maintain, at their cost, the equipment (water cooler) while the equipment is being leased. At the end of the lease term, the equipment will then be returned to The Water Cooler Guys without any further obligation, unless the lease is continued on an ongoing basis.
Why would I lease a water filtration system & not buy one outright?
Great question. Our fully-maintained operational leases are the best option for two excellent reasons:
Firstly, a filtration system is only as good as the filters on it - that's why 6 monthly filter changes are included, and;
Secondly, all appliances eventually break – however, with a lease, your appliance will always be replaced at NO COST to you.
What’s more, our clients tell us that they love our leasing system because:
1. There is no huge initial outlay WOO HOO!
2. If it breaks, we fix it for FREE!
3. When it eventually goes to 'water cooler heaven' we upgrade you to the new model - FREE!
4. Scheduled SERVICING and changes of all filters are INCLUDED. One less thing for you to remember and it ensures your system works perfectly, every time.
5. The lease is TAX-DEDUCTIBLE.
So what are you waiting for? Give us a call today and we'll help find the perfect water filtration or cooler solution for you.
Please note: We reserve the right to review & change prices due to the increase in materials, fuel prices and labour. In the event of a price increase, you will be notified in writing.