Shipping Policy
We ship our range of water coolers, filtration systems and accessories across Australia. This policy explains how we manage delivery, so you know what to expect when you order online.
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Free Shipping
We're proud to offer free shipping to most major areas in QLD, NSW and VIC, and we dispatch every order within 12 hours of purchase, so you're never left waiting around for your water cooler or filtration system to be on its way.
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Need a quote for a custom delivery, say, multiple coolers, or somewhere outside our free shipping zone like WA, SA, Tasmania or the NT? No worries at all, just email us and we'll be more than happy to sort out a custom quote tailored to your order.
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We choose the most cost-effective and reliable courier for your order based on your location and the size/weight of the item, so you get the best possible service every time.
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Dispatch Times
We aim to dispatch orders within 12 hours of payment being received, with delivery typically taking 1–4 business days depending on your location. Orders are shipped from our Brisbane warehouse (Capalaba) or Toowoomba warehouse (Harlaxton) Monday to Friday, excluding public holidays.
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Custom or made-to-order items, such as Whole House Filtration systems, may take a little longer to dispatch as they're built to your specific requirements, we'll let you know the expected timeframe when you order.
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Orders are shipped via our preferred freight partners, which may include Australia Post, StarTrack, Direct Freight, Couriers Please, Border Express, TNT, or similar, depending on your delivery location and the size/weight of your order.
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Delivery Address
Please provide your physical or work address when ordering, as unfortunately we're not able to deliver to PO Boxes.
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As we work with a range of different couriers to get your order to you as quickly and cost-effectively as possible, we're unfortunately unable to arrange delivery on specific days or at specific times, and can't guarantee an exact delivery window. If you're unsure whether your address is suitable for your order, please email us before purchasing.
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Please double-check your delivery address at checkout, as redelivery fees may apply if a parcel can't be delivered due to an incorrect or incomplete address.
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Delays
While we make every effort to dispatch and deliver orders promptly, we cannot guarantee delivery timeframes where delays are caused by circumstances outside our or our couriers' control, including but not limited to extreme weather, courier network demand, or staff shortages.
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Authority to Leave
If you'd like to authorise your courier to leave your parcel unattended at your address, please let us know at checkout or shortly after by contacting us directly, so we can add the instruction before your order is processed.
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Please only request an Authority to Leave where there is a safe place for the parcel to be left. If Authority to Leave is given, our ability to claim transit cover in the event of a lost or stolen parcel may be affected.
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Checking Your Delivery
Please check your order for shortages, incorrect items, or damage as soon as it arrives, and within 48 hours of the delivery being recorded by the courier. If there's an issue, email us immediately with your order number and photos of the damaged item, & the packaging.
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This 48-hour window is set by our freight partners and is required to lodge a transit damage or loss claim on your behalf — claims reported after this window may not be eligible for transit cover. See our Returns & Warranty Policy for how damaged or faulty items are handled.
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Lost Parcels
If a parcel is confirmed lost in transit by the courier, you're entitled to a replacement or refund in line with the Australian Consumer Law.
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Questions
Got a question about shipping to your address, or need a custom quote for a bulk order or delivery outside our free shipping zone? We're always happy to help, just email us:
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